FAQ

Studio Brickhouse – FAQ & Return Policy

Frequently Asked Questions (FAQ)

What does Studio Brickhouse sell?

We specialize in custom and ready-to-ship items including:

  • T-shirts
  • Tumblers & mugs
  • Accessories (keychains, badge reels, and more)

Everything is made with love, creativity, and a touch of bold personality.

Do you offer custom orders?

Yes, we do!
If you can dream it, we can usually create it.

✔ Custom shirts
✔ Personalized tumblers
✔ Graduation items
✔ Business or ministry designs

 Head over to our Custom Orders section or message us before placing your order.

What is your processing time?

  • Ready-to-ship items: 3–5 business days
  • Custom orders: 5–10 business days

Processing time does NOT include shipping time.

How long does shipping take?

Shipping typically takes:

  • 3–7 business days (depending on your location)

Once your order ships, you’ll receive a tracking number 

Do you offer local pickup?

Yes! Local pickup may be available depending on your location.
Message us before ordering to arrange details.

Can I order in bulk?

Absolutely! Bulk orders are perfect for:

  • Churches
  • Events
  • Family reunions
  • Businesses

Send us a message for bulk pricing and turnaround times. Or check out my bulk pricing listing under Custom Orders.

How do I choose the right size?

Please refer to our size chart before ordering.
If you're between sizes, we recommend sizing up for a comfy fit!

How do I care for my items?

To keep your items looking fresh:

Shirts:

  • Wash inside out
  • Cold water only
  • Do not bleach
  • Tumble dry low or hang dry

Tumblers:

  • Hand wash only
  • Do not microwave

Mugs:

  • Hand wash recommended for longest design life
  • Use mild dish soap and a soft sponge
  • Avoid abrasive scrubbers or harsh chemicals
  • Microwave Safe (unless I label otherwise)
  • Do not soak

Return & Exchange Policy

 All Sales Are Final (With a Few Exceptions)

Because many of our items are custom-made, we do not accept returns or exchanges unless there is an issue on our end.

We WILL replace or refund if:
  • You received the wrong item
  • Your item arrived damaged
  • There is a defect in workmanship

Contact us within 3 days of delivery with:

  • Your order number
  • Clear photos of the issue

We DO NOT offer refunds or exchanges for:

  • Incorrect size selection
  • Color variations (due to screen differences)
  • Change of mind after ordering
  • Custom design approvals

Lost or Delayed Packages

Studio Brickhouse is not responsible for postal delays or lost packages once your order has been shipped.
However, we’ll gladly help you file a claim with the carrier if needed.

Need Help?

We’re here for you!

If you have any questions or concerns, please reach out:
studiobrickhouse@gmail.com
Or message us directly through our shop.

Final Note

At Studio Brickhouse, we take pride in creating products that make you feel confident, seen, and a little extra fabulous.

Thank you for supporting our business!